Category: Customer Experience

Customer experience is crucial for local businesses. Read our articles to learn how to improve it and retain your loyal clients.

Customer Experience

What is the Word of mouth meaning in marketing?

Contemporary art collage. Groupd of people, business partners communicating via Internet symbolizing teamwork, teleworking. Having online discussion. Concept of communication, cooperation, assistance
4 min read

Word of mouth in the marketing context is when a consumer’s interest in a company’s product or service is reflected in their daily dialogues. Essentially, it […]

Customer Experience

What is the customer journey?

Customer review satisfaction feedback survey concept, User give rating to service experience on online application, Customer can evaluate quality of service leading to reputation ranking of business.
5 min read

A Customer Jorney or customer map is a diagram (or several diagrams) that represents the stages customers go through when interacting with a company, from […]

Customer Experience

What is a Mystery Shopper strategy?

Smiling mother going through checklist while choosing school supplies for her daughter in supermarket.
9 min read

Understanding the definition of a Mystery Shopper and learning how to take advantage of this resource is of paramount importance for companies that aspire to […]

Customer Experience Google Maps Online Reviews Social Networks

How to get customers: tips & tricks

11 min read

Finding customers is an essential task but does not generate direct revenue. This article explains in details How to get customers for your business. Getting high-quality customers is an invaluable  skill, even more than any experience or knowledge in your field. Why is that? You can learn from successful examples like McDonald’s o Walmart. It’s not necessary to be the best in everything, but to be easily available and accessible.  At first, you’ll spend time looking for and attracting customers, but over time, this task will diminish as  customers come to you. Although it may seem like a distant dream, it is an achievable reality if you follow the strategies in this guide. 1. How to get the […]