Surveys – The marketing menu

What is the Customer Satisfaction Score (CSAT)?

By Franco Breciano
2 October, 2023

5 min read

The customer satisfaction score, or CSAT score, is a customer experience metric that measures happiness with a product, service or customer service interaction through a […]

Four easy ways to improve the customer experience

By Franco Breciano
20 May, 2023

Customer Paying For Shopping At Checkout Of Sustainable Plastic Free Grocery Store

3 min read

Not long ago, businesses assumed that the key to success was a high-quality product, for a good price, with the best customer service. Now it […]

Net promoter score Surveys

How to measure customer satisfaction

By Franco Breciano
20 May, 2023

5 min read

Measuring customer satisfaction is a key barometer of the health of your business. Measuring customer satisfaction is a key piece to your continued business success. If […]

Customer Experience Surveys

How to survey customers and obtain useful data

By Franco Breciano
20 May, 2023

11 min read

The art of how to survey customers is valuable for any business. In this guide to ensuring accurate information and the best response rate with […]

Surveys

What are in-store visitor surveys for?

By Franco Breciano
20 May, 2023

2 min read

Knowing your customers is the key to the success of your business. Knowing your tastes, interests and satisfactions, your opinions and comments, you will be […]