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Category: Surveys

Discover how to better understand your customers through surveys on Ray Blog – the category that gathers our articles on the subject.

Customer Experience Surveys

What is the Customer Satisfaction Score (CSAT)?

  • By Simón González
  • 2 October, 2023
5 min read

The customer satisfaction score, or CSAT score, is a customer experience metric that measures happiness with a product, service or customer service interaction through a […]

Customer Experience Net promoter score Surveys

Four easy ways to improve the customer experience

  • By Franco Breciano
  • 20 May, 2023
Customer Paying For Shopping At Checkout Of Sustainable Plastic Free Grocery Store
3 min read

Not long ago, businesses assumed that the key to success was a high-quality product, for a good price, with the best customer service. Now it […]

Net promoter score Surveys

How to measure customer satisfaction

  • By Franco Breciano
  • 20 May, 2023
5 min read

Measuring customer satisfaction is a key barometer of the health of your business. Measuring customer satisfaction is a key piece to your continued business success. If […]

Customer Experience Surveys

How to survey customers and obtain useful data

  • By Franco Breciano
  • 20 May, 2023
Customer Satisfaction Survey
Customer Satisfaction Survey
11 min read

The art of how to survey customers is valuable for any business. In this guide to ensuring accurate information and the best response rate with […]

Surveys

What are in-store visitor surveys for?

  • By Franco Breciano
  • 20 May, 2023
What are in-store visitor surveys for?
What are in-store visitor surveys for?
2 min read

Knowing your customers is the key to the success of your business. Knowing your tastes, interests and satisfactions, your opinions and comments, you will be […]

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