Surveys
Discover how to better understand your customers through surveys on Ray Blog – the category that gathers our articles on the subject.
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What is the Customer Satisfaction Score (CSAT)?
The customer satisfaction score, or CSAT score, is a customer experience metric that measures happiness with a product, service or customer service interaction through a customer satisfaction survey that asks: “How satisfied are you with [company]?” 1. What is CSAT? To truly understand the answer to “What is CSAT?”, it’s important to look at why and…
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Four easy ways to improve the customer experience
Not long ago, businesses assumed that the key to success was a high-quality product, for a good price, with the best customer service. Now it takes more than that to become the best business in the eye of the customer. Improve Customer experience (CX) is one of the hottest buzzwords of the business world today.…
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How to measure customer satisfaction
Measuring customer satisfaction is a key barometer of the health of your business. Measuring customer satisfaction is a key piece to your continued business success. If your customers aren’t happy, it is unlikely that they will give you any repeat business. Even worse, unsatisfied customers can further damage your business by posting negative reviews. How do…
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How to survey customers and obtain useful data
The art of how to survey customers is valuable for any business. In this guide to ensuring accurate information and the best response rate with any customer survey we’ll explain how to survey customers, when to survey customers, what questions to ask customers and much more.It’s becoming increasingly vital for businesses to gain as much…
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What are in-store visitor surveys for?
Knowing your customers is the key to the success of your business. Knowing your tastes, interests and satisfactions, your opinions and comments, you will be able to carry out great marketing campaigns to attract them, retain them and, ultimately, increase your profits. It is very important that you conduct customer surveys. Companies that measure customer…