Net promoter score
This category contains articles about Net Promoter Score (NPS) and how it can be used to measure and improve the customer experience of a local business.
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Four easy ways to improve the customer experience
Not long ago, businesses assumed that the key to success was a high-quality product, for a good price, with the best customer service. Now it takes more than that to become the best business in the eye of the customer. Improve Customer experience (CX) is one of the hottest buzzwords of the business world today.…
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How to measure customer satisfaction
Measuring customer satisfaction is a key barometer of the health of your business. Measuring customer satisfaction is a key piece to your continued business success. If your customers aren’t happy, it is unlikely that they will give you any repeat business. Even worse, unsatisfied customers can further damage your business by posting negative reviews. How do…